Frequently Asked Questions

Residential customers are billed every three months, 3 months in advance. Commercial customers are billed monthly.

Your current bill is due by the last business day of the month. Please contact us if you expect your payment will be past due. A late fee of $5.00 may be assessed on past due balances.

Contact us immediately if you find an error on your bill. This statement will be considered correct unless our office is notified within 30 days.

Call 303-838-0560 to set up a one-time payment or auto-pay on your credit or debit card.

For billing address changes, check the box on the front of the payment stub and provide your new billing address below.

For returned check or EFT payments there is a fee of $35.00. The reinstatement fee for service stopped due to non-payment is $10.00. To have next day service, payments must be in our office by 4 pm.

Times

Residential garbage needs to be set out by 7:00 a.m. or the night before. Commercial garbage out the night before. Please bag all loose garbage and try to get all your garbage into the cart. Place cart at curb with front of lid facing the curb and at least 3 ft from mailboxes, cars, fences, etc.

Moving Instructions

When moving — please flatten boxes and place them next to your cart.

Cart Service

95 gal. cart service includes up to 4 additional bags or bundles outside your cart. Bundles of branches and brush must be cut and tied-less than 3 ft in length and 12 inches in diameter. 65 gal. cart service is for the cart only. Service is for the stated cans only. Please note that we are not responsible for personal items left next to carts or containers.

We observe the following holidays:

• New Years Day
• Memorial Day
• Independence Day (July 4th)
• Labor Day
• Thanksgiving Day
• Christmas Day

If any of these holidays falls on a weekday, that day’s collection will be one day delay as will the remainder of the service days that week. Friday pick-ups will be on Saturday. All other holidays are considered regular schedule.

If your service is missed or you forgot to put your garbage out, call us by noon the next business day. In some cases, a return trip charge may be added to your account.

Please call our office for pickup of bulky items such as furniture, and most appliances. Additional charges may apply.

It is the customer’s responsibility to stop or transfer service. If you plan to move across town or out of the area, call in advance so we can best schedule the change. Customers are held responsible until notice is given.

For vacations of 4 weeks or more, you must call the office to stop service prior to departure to receive any vacation credit.